General Conditions for All Clothing Items 

To be eligible for return or exchange (unless otherwise stated in specific categories below):

• The item must be unused, unworn, unwashed, and undamaged.
• All original tags, labels, and packaging must be intact.
• Customer must present a valid proof of purchase (invoice/receipt).
• Return or exchange requests must be made within the applicable timeframe specified below.

Ready-to-Wear Clothing

Standard Conditions

• Return period: 7 calendar days from date of purchase/delivery.
• Exchange period:  7 calendar days from date of purchase/delivery.

Refunds

• Refunds will be processed to the original payment method.
• Shipping costs (if any) are generally non-refundable. 

Defective / Mis-described Items

• If the item is faulty, damaged, significantly not as described, or doesn’t match the advertised sample, customers are entitled to refund, exchange, or repair as per DET guidance. 

Custom Made & Tailored Clothing 

Because these items are made or altered specifically for the customer:

• Returns & Exchanges: Not accepted unless the garment is defective or materially different from the agreed specifications.
• Alterations for fit issues caused by customer measurement errors may be offered free or at a nominal cost depending on the size of the measurement ranging between AED 100-200. 
• Wrong Measurements or Item Defects caused by the customer and requires a complete new ordering the product will cost AED 200. 
• Defect Claims: Must be reported within 7 days of receipt with proof and photos.

Important notice: Custom items cannot be resold in standard retail channels, and this approach is common in Dubai tailoring policies while still respecting consumer protection rights on defects. 

Altered Clothing 

Items that have been altered post-purchase:

• Are not eligible for standard returns or exchanges unless they are defective or were altered in a manner inconsistent with agreed specifications.
• Alteration issues (fit problems due to tailoring error) should be handled separately with documented agreements.

Items on Sale / Discount / Promotional Items 

• Sale and promotional items may be non-refundable at retail discretion unless the item is defective or materially misrepresented.

Importance notice: items purchased from our e-store may be exchanged if they meet the conditions of our exchange policy. Please note that refunds are not available for any goods.